HESI Registered Nurse EXIT Practice Exam

What is the best approach for a nurse when called by a social worker regarding a client's mental health status?

1. Referral information can only be provided by the client's healthcare providers.

2. Information cannot be given over the phone without verification of identity.

3. Information can be shared because it is related to a referral.

4. Client's written consent is necessary before any information can be released.

The correct answer is: Client's written consent is necessary before any information can be released.

The best approach for a nurse when called by a social worker regarding a client's mental health status is to ensure that the client's written consent is obtained before any information can be released. This is crucial because patient confidentiality is a fundamental principle in healthcare, especially concerning mental health matters. Obtaining written consent not only protects the client's privacy but also complies with legal regulations such as HIPAA (Health Insurance Portability and Accountability Act). These regulations are designed to safeguard an individual's health information and require explicit permission from the client before sharing any details with third parties, including social workers. This approach ensures that the client retains control over their personal health information, fostering trust and respect in the nurse-client relationship. Furthermore, it aligns with ethical nursing practices, emphasizing the importance of securing client consent before disclosing sensitive information.